I live in Toronto, can I pick up my order in-store rather than pay for shipping?
Yup! Just select the 'customer pick up' option when choosing your shipping method at checkout. No shipping charges will be applied.
I'm picking up my order in the shop. When will it be ready for me to collect it and what will I need to present in order to have it released?
Orders are packed right away, so you can stop in as soon as you want! Just make sure you come during shop hours so you don't waste a trip. If you are picking up an order you must give your full name, postal code and order number in order for your package to be released.
I live outside of North America, my order has been shipped but it's not here yet. Can you tell me where it is and when it will arrive? I didn't pay extra for tracking.
Unfortunately not. There is no way to track a shipment unless there is an associated tracking number. If you'd rather know when to expect your package, or if your package is of value to you, we always recommend a tracked shipment.