I live in Toronto, can I pick up my order in-store rather than pay for shipping? Yup! Just select the 'customer pick up' option when choosing your shipping method at checkout. No shipping charges will be applied. All orders will be held indefinitely, so you can collect your purchase at your convenience.
I'm picking up my order in the shop. When will it be ready for me to collect and what will I need to present in order to have it released? Orders are packed right away, so you can stop in as soon as you want! Just make sure you come during shop hours so you don't waste a trip. If you are picking up an order please be prepared with your order number and one piece of personal identification.
I live outside of North America and selected the non-tracked option for my shipment. Can you tell me where my parcel is and when it will arrive? Unfortunately not. There is no way to track a parcel unless there is an associated tracking number. Tracking for international parcels is available, however at an extra cost. The choice to upgrade to a tracked parcel is yours during the checkout process...
...but do I really have to spend that much on shipping if I live outside of North America? Nope! The more cost effective non-tracked air mail option is by far the most commonly selected. It is a safe, fast and reliable. We have regular customers all over the world who choose this option time and time again.
How long will it take for my parcel to arrive? Parcels shipped within Canada typically arrive within 2-10 business days. Orders shipped to the United States typically arrive within 5-10 business days. Orders shipped outside of North America typically arrive within 14 business days. From time-to-time deliveries can become delayed due to circumstances beyond our control. Customers outside of Canada must be aware of potential customs delays at the receiving country. More thorough information regarding our shipping procedures and pricing can be found here.
I live outside of North America - why is shipping so expensive? Does it really cost that much? Depending on a parcel's contents, international shipping can get pretty expensive. All of the products for sale on our website are grouped in to categories based on their general weight and folded dimensions. Along with a parcel's destination, these specs helps us predetermine their approximate cost to ship, based on Canada Post shipping rates. We do not profit from shipping charges - if a parcel costs us $5+ less to ship than the amount pre-paid by a customer, we always refund the difference. More thorough information regarding our shipping procedures can be found here.
Why do magazines cost so much to ship? Magazines are very heavy, and weight greatly increases shipping costs. Sorry - wish it weren't so.
I have a brand/magazine that I'd like you to sell. How can I get your attention? Thanks for showing interest in our shop! Please email all brand/magazine submissions per our contact page. If you are submitting a publication, please note that we only sell fashion-related titles. Please DO NOT cold call us here in the shop either in person or by phone. Note that we receive an overwhelming amount of submissions and, while we try our best, we can't respond to everyone.
I'm a stylist and I'd like to borrow some clothing for an upcoming shoot. Do you allow style pulls? Unfortunately not. We are a super small shop and the quantities of each item we carry are limited. Having anything out of the shop even for a small amount of time limits the available style and size options for our customers.